Contact Us

Shareholder enquiries

As well as e-communications, there are a number of ways in which you can find out about BT Group and your shareholding.
If you have any enquiries about your BT Group shareholding, please contact Lloyds TSB Registrars:

BT Group Shareholder Helpline

Freefone 0808 100 4141
Fax: 01903 833371
Textphone: Freefone 0800 169 6907

From outside UK;

Tel: +44 121 433 4404
Fax: +44 1903 833371
Textphone: +44 121 415 7004

Or write, remembering to include a daytime telephone number, to:
Lloyds TSB Registrars (2450)
The Causeway
WORTHING
West Sussex
BN99 6DA
United Kingdom
e-mail: bt@lloydstsb-registrars.co.uk
Website: lloydstsb-registrars.co.uk

Share price information

Shareline Lo-call 0845 701 0707 (UK callers only). Shareline reports the daily 9.00 am BT Group share price, together with recorded news about the company.

Share Price Line

0906 8222 334 (UK callers only). The BT Group Share Price Line gives real-time buying and selling prices for BT Group shares. This service is provided by Teleshare, which is not part of BT Group. Calls are charged at 60p per minute (including VAT)*.

* Different rates may apply to calls from non-BT networks.

Sharegift

The Orr Mackintosh Foundation operates a charity donation scheme for shareholders with small parcels of shares whose value makes it uneconomic to sell them.

Details of the scheme are available on the Sharegift internet site, www.sharegift.org, or can be obtained from the Shareholder Helpline.

Other publications

BT Group produces a series of reports on its financial, business, social and environmental performance.

Most of these reports can be accessed on the Investor Centre (see above). Alternatively, printed copies of these reports can be obtained from the Shareholder Helpline.

Special needs

An audio cassette version of this Annual Review has been produced for shareholders with special needs. To obtain a copy of this cassette, which also contains extracts from the Notice of the 2002 Annual General Meeting, please contact the Shareholder Helpline.

Customer services

Shareholders wishing to know more about the services that we provide for residential customers, some of which feature in this Annual Review, might like to phone us on the following numbers or visit the following websites:

BT Together - Dial 150 or visit www.bt.com/together

Messaging services (including BT Answer 1571 and BT Call Minder) - Dial 0800 004 800 or visit www.bt.com

Internet access services (BTopenworld) - visit www.btopenworld.com

BTopenworld Broadband Home 500 Plug & Go - Dial 0845 601 5190 (calls are charged at local rates) or visit www.btopenworld.com/broadband

Information on the services we offer is regularly enclosed with the phone bill.

Business services

We also offer a range of solutions for businesses of all sizes within the UK. For more information contact us on 0800 400 400 or visit www.bt.com/business

Registered office

81 Newgate Street
London EC1A 7AJ
Registered in England and Wales
No. 4190816



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