|
Operational
statistics
| |
|
Year ended 31 March |
| |
|
 |
| Call growth |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| % growth in telephone call volumes
over the previous year: |
| Inland |
|
11 |
10 |
4 |
1 |
- |
| International (a) |
|
13 |
13 |
6 |
4 |
6 |
|
| (a) Outgoing, incoming and transit. |
|
|
|
|
|
| |
| |
|
At 31 March |
| |
|
|
| Exchange line connections |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| Business ('000) |
5,037 |
5,551 |
5,795 |
5,866 |
5,970 |
| |
% growth over previous year |
10.5 |
10.2 |
4.4 |
1.2 |
1.8 |
| Residential ('000) |
|
18,703 |
19,246 |
19,573 |
19,729 |
20,114 |
| |
% growth over previous
year |
3.3 |
2.9 |
1.7 |
0.8 |
2.0 |
|
| Total exchange line connections
('000) |
|
23,740 |
24,797 |
25,368 |
25,595 |
26,084 |
| |
% growth over previous year |
4.7 |
4.5 |
2.3 |
0.9 |
1.9 |
|
| |
|
At 31 March |
| |
|
|
| Network modernisation |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| % customer lines served by type
of telephone exchange: |
|
|
|
|
|
| Digital |
23.1 |
37.7 |
46.9 |
54.6 |
64.0 |
| Semi electronic |
40.3 |
38.6 |
37.1 |
35.0 |
31.9 |
| Electro mechanical |
36.6 |
23.7 |
16.0 |
10.4 |
4.1 |
|
| Total |
100.0 |
100.0 |
100.0 |
100.0 |
100.0 |
|
| % itemised billing availability |
3.8 |
37.0 |
73.9 |
80.7 |
88.6 |
|
| |
|
| |
At 31 March |
| |
|
| Optical fibre |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| Fibre kilometres in the network
('000) |
610 |
938 |
1,441 |
2,045 |
2,337 |
|
| |
|
| |
At 31 March |
| |
|
| Cellnet |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| Cellular telephones in the UK
('000) |
258 |
429 |
509 |
547 |
658 |
|
| |
|
|
At 31 March |
| |
|
| People employed |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| Total employees ('000) |
244.4 |
245.7 |
226.9 |
210.5 |
170.7 |
|
| |
|
|
|
|
|
| Quality of service |
|
|
|
|
|
| A report on the company's quality
of service for the six months ended 31 March 1993 may be obtained
from the BT Shareholder Enquiry Unit see Financial calendar
and supplementary information. |
| |
|
|
|
|
|
| Price control |
|
|
|
|
|
|
| Under the company's licence,
there are restrictions on the prices it may charge for its main
switched telephone services. The company's performance against
this price constraint, which is linked to the annual movement
in the retail price index (RPI), is shown below. |
| |
|
| |
Year commencing
1 August |
| |
|
| |
1989 |
1990 |
1991 |
1992 |
1993 |
|
| %RPI movement for the relevant
period (a) |
4.61 |
8.26 |
9.79 |
5.84 |
3.88 |
| RPI formula in effect |
(3.00) |
(4.50) |
(4.50) |
(6.25) |
(6.25) |
| %permitted increase (required
reduction) in prices (b) |
2.80 |
3.76 |
5.52 |
(0.23) |
(0.95)(c) |
| %actual increase (reduction)
in prices overall |
- |
3.53 |
5.34 |
(0.73) |
(0.10)(d)
|
|
|
(a)
Annual
increase in RPI to previous June.
(b)
After
permitted carry forward of any unused allowance from previous
years.
(c)
After
adjustment for a shortfall in directory enquiry revenue in
the years commencing
1 August 1990 and 1991.
(d)
Reductions
implemented to 18 May 1993; a further reduction of 0.85% is
required to be implemented before 31 July 1993.
|
|
| Financial and operational statistics
have been restated where necessary to provide consistency with
the presentation of the 1993 figures. |
|
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